Privacy Policy

Data Controller

1. The data controller is Mineralco P.S.A., with its registered office in Katowice, Poland, at 11 Listopada 11, 40-387.
2. Company Registration No. (KRS): 0001074590, VAT / TAX ID (NIP): 6342963590.
3. For any privacy-related inquiries, contact us at: iod@petsdiag.com

Personal Data Processing

We may process your personal data for the following purposes:

• to process and fulfill orders,
• to create and manage user accounts (including access to EHAA results),
• to provide customer support and respond to inquiries,
• to send marketing communications (only with your consent),
• to improve our services, analytics, and platform performance,
• to provide dietary consultation services related to EHAA results.

Data Sharing

We may share your personal data with trusted third-party service providers, including:

• shipping and courier services,
• hosting and cloud providers,
• IT and technical support providers,
• email marketing platforms,
• dietary consultation providers,
• accounting and payment service providers.

We do not sell personal data.

Legal Basis for Processing

Your personal data is processed in accordance with applicable data protection laws, including the UK GDPR and EU GDPR, based on:

• performance of a contract,
• your consent,
• compliance with legal obligations,
• our legitimate interests.

Data Retention

Personal data is stored for the following periods:

• order data – as required by applicable tax and accounting laws,
• account data – until deletion request,
• newsletter data – until unsubscribe,
• communication data – up to 5 years or as needed for legal purposes.

Your Rights

Under the UK GDPR and applicable data protection laws, you may have the right to:

• access your personal data,
• correct inaccurate data,
• request deletion of your data,
• restrict or object to processing,
• request data portability,
• withdraw consent at any time.

You also have the right to lodge a complaint with your local data protection authority. Providing personal data is voluntary but necessary to access certain services and functionalities.

Newsletter Subscription

By subscribing to our newsletter:

• you agree to receive marketing emails,
• you consent to processing of your data for marketing purposes,
• you may unsubscribe at any time.

Subscription is confirmed via an activation link sent to your email address.

Health and Veterinary Disclaimer

The services provided, including EHAA test results, are for informational and educational purposes only.

They do not constitute medical or veterinary advice, diagnosis, or treatment. Always consult a qualified healthcare professional or licensed veterinarian before making decisions based on test results.

We are not responsible for decisions made based on the information provided through our services.

Cookies

Cookies are small text files stored in your browser to improve your browsing experience.

We use cookies to:

• operate and maintain the website,
• analyze traffic and improve performance,
• personalize content and services.

Types of cookies we may use:

• essential cookies,
• analytics cookies,
• functional cookies,
• advertising cookies.

You can manage cookies settings through your browser preferences.

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