Privacy Policy

Data Controller

1. The data controller is Mineralco P.S.A., with its registered office in Katowice, Poland, at 11 Listopada 11, 40-387.
2. For any privacy-related inquiries, contact us at: iod@petsdiag.com
3. We may process your personal data for the following purposes:
   1. to process and fulfill orders,
   2. to create and manage user accounts (including access to EHAA results),
   3. to provide customer support and respond to inquiries,
   4. to send marketing communications (only with your consent),
   5. to improve our services, analytics, and platform performance.
4. We may share your personal data with trusted third-party service providers:
   1. shipping and courier services,
   2. hosting and cloud providers,
   3. IT and technical support providers,
   4. email marketing platforms,
   5. dietary consultation providers,
   6. accounting and payment service providers.
5. We do not sell personal data. However, certain data sharing (e.g. with analytics or advertising providers) may be considered “sharing” under U.S. law.
6. Data retention:
   1. order data – as required by applicable tax and accounting laws,
   2. account data – until deletion request,
   3. newsletter data – until unsubscribe,
   4. EHAA test data – up to 3 years,
   5. communication data – up to 5 years or as needed for legal purposes.
7. You may have the right to access, correct, delete, restrict, or object to processing of your personal data, and to request data portability, subject to applicable law.
8. If you are a resident of certain U.S. states (including California), you may have additional rights under applicable privacy laws.
9. Providing personal data is voluntary but necessary to access certain services.
10. Newsletter subscription:
    1. 1. you agree to receive marketing emails,
       2. you consent to processing of your data for marketing,
       3. you may unsubscribe at any time.

Consent is confirmed via an activation link sent to your email.

U.S. Privacy Rights

If you are a resident of California or other U.S. states with privacy laws, you may have the right to:

• request access to your personal data,
• request deletion of your data,
• request correction of inaccurate data,
• opt-out of the sale or sharing of personal data,
• limit use of sensitive personal data (where applicable).

To exercise your rights, contact us at: iod@petsdiag.com

Do Not Sell or Share My Personal Information

We do not sell your personal data. However, some sharing of data (for example with analytics or advertising providers) may qualify as “sharing” under California law.

You have the right to opt out of such sharing. To do so, please contact us at: iod@petsdiag.com

Health and Veterinary Disclaimer

The services provided, including EHAA test results, are for informational and educational purposes only.

They do not constitute medical or veterinary advice, diagnosis, or treatment. Always consult a qualified healthcare professional or licensed veterinarian before making decisions based on test results.

We are not responsible for decisions made based on the information provided through our services.

Cookies

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1. We use cookies to:
   • operate and maintain the website,
   • analyze traffic and improve performance,
   • personalize content and ads.
2. Types of cookies:
   • essential cookies,
   • analytics cookies,
   • functional cookies,
   • advertising cookies.

You can manage cookies through your browser settings.

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